Returns and Refund Policy

 At Lushkara Designs, we are committed to providing you with the highest quality ethnic and fusion wear, curated with care to celebrate South Asian traditions and contemporary style. To ensure transparency and clarity, we want to inform you of our Returns and Refund Policy:

No Refund or Returns After Purchase:

As of September 27, 2023, we have implemented a strict no-refund and no-returns policy after a purchase has been made. This policy is in place to maintain the integrity of our products, as most of our items are handcrafted and made to order to meet your specific preferences.

Why the No-Refund, No-Returns Policy?

Customization:

Many of our products are personalized and customized according to your specific measurements and design choices. This level of personalization makes it challenging to resell returned items to other customers.

Hygiene and Quality Assurance:

We prioritize the hygiene and quality of our products. Once an item has been shipped and received by the customer, it is considered a personal item and cannot be resold to ensure that our customers receive brand-new, untouched garments.

Fair Pricing:

Our commitment to providing high-quality products at competitive prices means that we cannot absorb the costs associated with returns, which would inevitably result in higher prices for all our customers.

Exceptions to the No-Refund, No-Returns Policy:

While we maintain a strict policy against refunds and returns, there are a few exceptions:

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue, which may include offering a replacement or a store credit.

Incorrect Items:

If you receive an item that is different from what you ordered, please contact us within 3 days of receiving your order. We will rectify the error and arrange for the correct item to be sent to you.

Cancellation of Orders:

You may cancel your order within 48 hours of placing it. If you need to cancel, please contact our customer support team immediately.

How to Contact Us for Exceptions:

To report damaged or defective items, incorrect orders, or request cancellations, please contact our customer support team. We are here to assist you and ensure your satisfaction with your Lushkara Designs purchase.

We appreciate your understanding of our Returns and Refund Policy. We aim to provide you with a delightful shopping experience, and we are committed to addressing any concerns or issues promptly and professionally.

Your style journey with Lushkara Designs begins here, and we look forward to helping you celebrate your cultural heritage with our exquisite collections.